28. ON-CALL AND CALL-BACK FOR IT STAFF

28.1 Continuing or fixed-termHEW Levels 1-9 staff employed in information technology services provisionmay be rostered or directed to be “on call” outside of normal working hours for physical attendance (or remote log-in where applicable). 

On-Call Arrangements

28.2 Where a staff member is rostered on call by the Dean/Divisional Director:

      (a) Roster times may be any hours outside of 8:00am to 6:00pm week days, and hours between 6:00pm Friday to 8:00am Monday.

      (b) He or she must be contactable by telephone or pager and be fit and readyfor on-site attendance (or remote log-in) within one hour.   

      (c) Payment for being on-call will be 25% of the hourly ordinary rate with a three-hour minimum payment period.

     (d) A rostered on-call period will not normally be greater than one week without one week off-call. 

Payment for Call-Back Overtime

28.3 Where a staff member is called back to work while rostered on-call:

      (a) For HEW Levels 1-7 staff overtime will be paid at 150% for the first three hours and 200% thereafter (Monday to Saturday), 200% (Sunday) and 250% (University holidays), with a minimum overtime payment of three hours for a staff member called backon-site, and one hour for a remote log-in.  A single minimum payment will apply for multiple call-backs within the three-hour or one-hour period, and claimable overtime does not include travelling time.

      (b) On-call allowances cease for all time paid as call-back overtime.  Subject to mutual agreement, time offmay be taken in lieu of overtime payment in accordance with clause 75.10.

      (c) A dial-in allowance of $15 per day (or pro rata for a shorter period) will be paid where remote log-in is required (subject to a maximum payable of $390 per calendar year).

      (d) A staff member will be given at least a 10-hour break (plus reasonable travelling time from the work site to the staff member’s home) from completion of overtime duty on any call-back without loss of pay for scheduled ordinary duty commencing during such break.

28.4 Scheduled overtime for the purposes of maintenance or any other work will not attract on-call remuneration.  Overtime provisions will apply and prior approval is required to carry out functions that incur overtime.  For HEW Levels 8-9 staff, no overtime is payable and remuneration will be in the form of a quarterly lump-sum performance payment.

28.5 Payments under this clause do not apply for all purposes and therefore are not superannuable and do not apply for leave or other benefits or entitlements.