Customer Service Tools for Supervisors

This web page is designed to provide resources for supervisors that create team learning opportunities, as well as expanding current awareness of customer service.

This page is a pilot, and further development will be based on feedback from you, and evolving thinking and learning in the area of customer service delivery.

• Monash Quality in Support Services
• How committed are you to customer service? (Self assessment)
• Handy Tips
  • Questioning for Clarity
  • Handling Customer Complaints
  • Handling Angry Customers
  • You as the Customer
• The Key Service Relationship Activities
• Seven Steps to maintaining Superior Customer Service During Peak Periods
• Do you or your team need more skills in customer service?
• SDU Customer Service training modules
• Arrange for a consultation for your workgroup