Proceedure for Requesting a refund from an E-Commerce Payment

Download the E-Commerce refund form (xls 228kb)

Where to send the form
Requests for refund of E-Commerce Payments should be completed and returned to David Racz, Corporate Finance Division, Business Park Monash University 3800.

Personal Details
Please provide the Name and Address in the spaces provided. Also please indicate if the address that was registered upon purchase (not the customers current address) is overseas or not. This will enable us to determine if GST was paid at the time of purchase and will aid us in determining the tax code of the refund transaction. There is also a space for contact number. This is not mandatory but may be required if the customer needs to be contacted at a later stage.

Payment Details
Please provide the credit card number and expiry date that the refund is to be credited to, ideally this will be the card used in the original transaction. Please also determine what type of card is being refunded, this is required so that Finance can process the refund, without this information we will be unable to proceed.

Receipt Details
This section is mainly to gather some information on the receipt that we are refunding. Please ensure the original receipt number, amount of refund; SAP account code to be debited and the authorisation sections are completed. Please ensure the name and contact number of the person authorising the refund are provided.